Official government websites end with .gov.my

If the link does not end with .gov.my, exit the website immediately even if it looks similar.

Secure websites use HTTPS

Look for a lock () or https:// as an added precaution. If not present, do not share any sensitive information.

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Policy

List of policies and guidelines of OpenGovPortal.

Cybersecurity

Content and Account Security Policy

Password requirements, two-factor authentication, user roles and activity logging for all portal admin accounts.

Published on: 18 Aug 2026 422 downloads
Data

Open Data Management Policy

Principles for publishing public datasets: open formats, licensing, update frequency and data owner responsibilities.

Published on: 21 Jul 2026 366 downloads
Digital

Digital Accessibility Policy

Commitment to WCAG 2.1 level AA, the audit schedule and how visitors can report accessibility barriers.

Published on: 23 Jun 2026 532 downloads
ICT

Theme Development Standards

Theme folder structure, the design tokens every theme must support and the checklist before a theme goes live.

Published on: 26 May 2026 243 downloads
ICT

AI Use in Content Policy

When AI actions may be used, the human review required before publishing and how usage is logged.

Published on: 28 Apr 2026 397 downloads
Services

Portal Service Charter

Page load targets, 99.9 percent availability and a three-working-day response time for feedback.

Published on: 31 Mar 2026 313 downloads
Cybersecurity

Incident Handling Guidelines

Steps to report, contain and document security incidents, including notification timelines for users.

Published on: 17 Feb 2026 277 downloads
Data

Records Retention Guidelines

Retention periods for feedback, activity logs, AI assistant conversations and content version history.

Published on: 20 Jan 2026 198 downloads
Digital

Bilingual Content Guidelines

Writing style, terminology glossary and review workflow for content in Bahasa Malaysia and English.

Published on: 16 Dec 2025 487 downloads
Services

Public Feedback Guidelines

How feedback is received, classified, answered and archived, and which personal details should not be sent.

Published on: 18 Nov 2025 165 downloads
OpenGovPortal Assistant

This chatbot uses AI. Responses may not always be accurate. Do not share personal information.